Q1. How do I join as a member?
PORClean's official website is dedicated to providing a high-quality online shopping environment with a simple and convenient shopping process to enhance your consumer experience! To integrate online and physical store memberships, we use mobile phone number registration.
For first-time registration: Enter your mobile phone number, receive a verification code via SMS, enter the code, then set your account password and provide your email to complete the registration process.
Q2.What if I forget my password?
If you forget your password, click on "Member Login," then click on "Forgot Password." Enter your registered email or mobile number. The system will send a password reset notification to your default email or SMS. Enter the verification code received and proceed with resetting your password.
Q3.How do I update personal information and password?
After logging in, go to "Member Center" and navigate to "Member Information" to update your name, email, password, and other details.
Q4.What if I don't receive the verification code on my phone?
If you're unable to receive the verification code, please check the following:
- Ensure your mobile number can receive SMS.
- Double-check the correctness of the entered verification code.
- Confirm your mobile number format (should be 09xxxxxxxx).
- Check if your phone is set to block promotional SMS.
- Patience may be required due to varying SMS delivery times.
Q5.What if I'm not receiving the verification email?
If you're not receiving the verification email:
- Wait for some time as the system might be busy.
- Check your spam folder for emails from PORClean (services@porclean.com.tw).
- Ensure your email inbox isn't full and not bouncing back emails.
Q6.What if I forget the phone number I used for my first purchase?
Please contact customer service directly. PORClean Customer Service: @porclean, Toll-Free: 0800-380-850, Email: services@porclean.com.tw
